Question 1

What types of spaces do you clean?

Accepted Answer

We clean offices, medical and dental offices, suites, and other commercial spaces. We also clean vacant units for move-out and move-in.

Question 2

Do you clean homes?

Accepted Answer

No. We do not clean lived-in homes. We do clean vacant units that need to be ready for the next tenant, walkthrough, or move-in.

Question 3

What areas do you serve?

Accepted Answer

We serve Stockton, CA and nearby areas. Service may depend on location, schedule, and scope.

Question 4

What are Essential, Signature, and Complete Care?

Accepted Answer

These are our three levels of facility care, designed as Good, Better, Best. Essential Care is reliable recurring cleaning that keeps the facility clean and consistent. Signature Care adds proactive maintenance — a Monthly Detail Rotation Program and a semi-annual specialty service to prevent buildup. Complete Care is our highest level: it adds quarterly specialty service, restroom and breakroom supplies, supply inventory monitoring, a quarterly facility review, and priority scheduling so we help manage the facility, not just clean it.

Question 5

How do I know which plan is right for my space?

Accepted Answer

We suggest a plan after looking at your space, how often you need cleaning, how it is used, the restrooms and breakrooms, access, and the support you want.

Question 6

Can plans be changed for my space?

Accepted Answer

Yes. Plans are suggested based on your space and needs. Final scope, price, and details are set during the walkthrough and quote.

Question 7

Can we start without a long-term contract?

Accepted Answer

Yes. We offer options that can start without a long-term contract based on the service type, schedule, and quote.

Question 8

Do you do move-out and move-in cleaning?

Accepted Answer

Yes. We clean vacant units for move-out and move-in. We get the space ready for the next tenant, walkthrough, or move-in.

Question 9

Is move-out cleaning part of the steady cleaning plans?

Accepted Answer

No. Move-out and move-in cleanings are one-time jobs. They are quoted separately from steady cleaning plans.

Question 10

How is move-out cleaning priced?

Accepted Answer

Move-out and move-in cleanings are priced based on size, condition, timing, access, and scope.

Question 11

What can be included in move-out cleaning?

Accepted Answer

Based on the agreed scope, it may include kitchen and bathroom deep cleaning, inside of appliances when it applies, cabinets, counters, fixtures, floors, baseboards, high-touch spots, and a full vacant-unit reset.

Question 12

What is the Rent-Ready Turnover Plan?

Accepted Answer

It is a monthly plan for approved property managers with lots of move-outs. For $1,199.99 per month, you get 5 move-out cleaning credits, priority scheduling, credit rollover, member-rate support, and savings on partner carpet cleaning.

Question 13

Who is the plan for?

Accepted Answer

Approved property managers, landlords, and pros who often need vacant-unit cleaning. The plan is limited and only open to approved accounts that are a good fit.

Question 14

How many credits are included and what units qualify?

Accepted Answer

5 credits each month for approved studio, 1-bedroom, and 2-bedroom units up to 1,250 sq ft in normal move-out condition. Up to 3 credits per week can be used without approval; more in one week may need scheduling approval based on availability.

Question 15

Is there a launch rate?

Accepted Answer

Yes. The first 5 approved accounts can lock in the $1,199.99 per month rate while their plan is active and in good standing.

Question 16

Do unused credits roll over?

Accepted Answer

Yes. Unused credits roll over while the plan is active, up to 10 total. Credits expire 6 months from the month they were issued.

Question 17

Does priority scheduling promise same-day service?

Accepted Answer

No. Priority scheduling gives you first pick of open slots. It does not promise same-day or next-day service. Scheduling depends on availability, access, unit condition, and notice given.

Question 18

Are carpet and window cleaning included?

Accepted Answer

No. Credits do not include carpet cleaning, window cleaning, junk removal, biohazard cleaning, pest treatment, mold work, heavy post-construction cleaning, floor stripping or waxing, exterior cleaning, or repairs unless quoted and approved first. Partner carpet cleaning savings are separate and based on availability, approval, and partner terms.

Question 19

How does the 24-hour touch-up window work?

Accepted Answer

The touch-up window only applies to items in the agreed scope. It does not cover new messes, tenant damage, repairs, stains, odors, pest activity, or items outside the approved scope.

Question 20

Is supply support included?

Accepted Answer

Supply support is only included with steady cleaning plans when listed in the plan or quote. Move-out and move-in cleanings are quoted separately and do not include supply support.

Question 21

Are deeper services included?

Accepted Answer

It depends on the plan. Move-out and move-in cleanings do not include deeper services unless quoted and approved first.

Question 22

Can window or carpet cleaning be added?

Accepted Answer

Yes. Window and carpet cleaning can be added when quoted and approved first. Carpet cleaning may be done through a partner when available.

Question 23

How do I start?

Accepted Answer

Ask for a walkthrough or quote. We will look at your space, needs, timing, and access, then suggest the right next step.

Question 24

Do I need a walkthrough?

Accepted Answer

A walkthrough or scope review helps us learn the space, condition, access, timing, and support needed before we set the price and details.

Question 25

Do you offer after-hours cleaning?

Accepted Answer

Yes. After-hours cleaning may be available for commercial spaces based on access, schedule, service type, and quote.

Question 26

When is payment due?

Accepted Answer

Payment terms depend on the service type, plan, and quote. One-time cleanings may have different terms than steady cleaning plans.

Questions Before You Book?

General Questions

Facility Care Plans

Move-Out & Vacant Unit Cleaning

Need a vacant space cleaned?

Rent-Ready Turnover Plan

Have lots of move-outs?

Supplies & Add-Ons

Scheduling & Payment

Still Have Questions?